Connect Everything. Automate Everything.

Why Custom Integrations Matter

Off-the-shelf plugins and apps handle basic connections. But when your business has custom workflows, legacy systems, multiple sales channels, or specific data transformation requirements, generic connectors break down. They sync the wrong fields, miss edge cases, fail silently, or cannot handle your volume. Custom integrations are built for your exact data model, your exact workflows, and your exact edge cases.

We build integrations that are reliable, auditable, and maintainable — not fragile scripts that break when an API changes. Every integration we build includes error handling, retry logic, logging, monitoring, and documentation.

CRM Integrations

Your CRM is the single source of truth for customer relationships. When it is disconnected from your e-commerce store, your sales and support teams are flying blind. We integrate your CRM with your commerce platform so every customer interaction — online and offline — is captured, accessible, and actionable.

What We Connect

• Salesforce — Sync customer records, orders, cases, and opportunities between your store and Salesforce. Enable sales teams to see full purchase history, support tickets, and lifetime value without leaving Salesforce.
• HubSpot — Bi-directional sync of contacts, deals, and e-commerce data. Trigger workflows based on purchase behaviour, abandoned carts, or customer segments. Feed purchase data into HubSpot's reporting and attribution.
• Microsoft Dynamics 365 — Connect your commerce platform to Dynamics for unified customer management, order processing, and financial reporting.
• Zoho CRM — Affordable, full-featured CRM integration for small to mid-size businesses. Sync contacts, deals, invoices, and support tickets.
• Pipedrive — Sales pipeline integration that feeds e-commerce data directly into your deal stages and activity tracking.
• Custom CRMs — Built your own CRM? We build API integrations tailored to your schema, endpoints, and business logic.

Common Sync Patterns

• New order placed → create or update contact and deal in CRM
• Customer support ticket created → attach to customer record and flag in CRM
• Customer segment change in CRM → trigger personalised email campaign
• Abandoned cart → create follow-up task for sales team in CRM

ERP Integrations

Your ERP is the operational backbone of your business — managing inventory, procurement, manufacturing, warehousing, and finance. When your e-commerce platform is not connected to your ERP, you get stock discrepancies, manual order entry, delayed fulfilment, and financial reconciliation nightmares. We bridge the gap so orders flow seamlessly from storefront to warehouse to ledger.

What We Connect

• SAP — S/4HANA, Business One, and ECC integrations for inventory sync, order management, purchase orders, and financial posting.
• NetSuite (Oracle) — Real-time inventory levels, order sync, fulfilment tracking, and invoice generation between NetSuite and your store.
• Microsoft Dynamics 365 Business Central — Unified commerce and operations with synced orders, inventory, customers, and financials.
• Odoo — Open-source ERP integration covering inventory, manufacturing, accounting, and purchasing modules.
• Xero and QuickBooks — Accounting integrations that sync invoices, payments, tax calculations, and bank reconciliation.
• Custom ERPs — Legacy systems, bespoke platforms, or industry-specific ERPs. We build adapters for any system with an API, database, or file-based interface.

Common Sync Patterns

• Order placed → push to ERP for fulfilment, inventory deduction, and invoice generation
• Inventory update in ERP → real-time stock sync to e-commerce (prevent overselling)
• Shipment tracking number generated → update order status and notify customer
• Return processed → update inventory, generate credit note, and sync financial records

PIM Integrations

A Product Information Management (PIM) system is the single source of truth for your product data — descriptions, specifications, images, pricing, categories, and translations. If you sell across multiple channels (your own store, marketplaces, social commerce, wholesale), a PIM ensures consistency everywhere. We connect your PIM to every sales channel so product data flows automatically and accurately.

What We Connect

• Akeneo — Open-source and enterprise PIM. Sync product catalogues, attributes, families, and categories to your e-commerce platforms.
• Salsify — Product experience management platform. Push enriched product content to Shopify, Magento, Amazon, and social channels.
• Pimcore — Open-source PIM/MDM platform. Integrate product data, digital assets, and master data across your commerce ecosystem.
• inriver — PIM for manufacturers and retailers. Connect product data to B2B and B2C channels.
• ERPinc PIM modules — Many ERPs have built-in PIM functionality. We extract and distribute product data from SAP, NetSuite, or Dynamics product modules.
• Spreadsheet and CSV workflows — Not ready for a full PIM? We build automated import/export pipelines from Google Sheets, Excel, or CSV files.

Common Sync Patterns

• Product created or updated in PIM → push to all sales channels (store, marketplaces, social)
• Image or asset updated in PIM → replace across all channels automatically
• Price change in PIM → update pricing across all connected platforms
• New translation added → deploy to localised storefronts

Payment Gateway Integrations

Payment processing is the most critical integration in your e-commerce stack. If payments fail, nothing else matters. We integrate payment gateways that are reliable, secure, and optimised for conversion — supporting the payment methods your customers actually use.

What We Connect

• Stripe — Full-stack payments: cards, wallets (Apple Pay, Google Pay), buy-now-pay-later (Klarna, Afterpay), SEPA, iDEAL, and 135+ currencies. Subscription billing, tokenisation, and fraud detection.
• PayPal — PayPal Checkout, Pay Later, and Venmo integration. Express checkout for faster conversion.
• Adyen — Enterprise payment platform supporting 250+ payment methods. Unified online and in-store payments, recurring billing, and risk management.
• Worldpay (FIS) — Global payment processing with local acquiring in 46 markets. Optimised for high-volume enterprise merchants.
• Klarna and Afterpay — Buy-now-pay-later integrations that increase average order value by 20-40%.
• Local payment methods — M-Pesa (Africa), PIX (Brazil), UPI (India), iDEAL (Netherlands), Bancontact (Belgium), and region-specific gateways.
• Custom payment flows — Split payments, marketplace payouts, escrow, multi-currency pricing, and subscription management.

What We Handle

• PCI DSS compliance — tokenisation, secure payment forms, and SAQ-A or SAQ-A-EP compliance
• 3D Secure 2.0 — Strong Customer Authentication (SCA) for European compliance
• Fraud prevention — rules-based and ML-powered fraud screening before authorisation
• Webhook handling — reliable order status updates, refund confirmations, and dispute notifications
• Multi-currency and tax — automatic currency conversion, tax calculation (VAT, GST, sales tax), and localised pricing

Fulfilment and Logistics Integrations

Getting products to customers quickly and reliably is the promise you make with every order. We integrate your e-commerce platform with fulfilment services, shipping carriers, and warehouse management systems so orders are picked, packed, and shipped without manual intervention.

What We Connect

• ShipBob — 3PL fulfilment with distributed warehouses. Sync orders, inventory, and tracking across multiple fulfilment centres.
• ShipStation — Multi-carrier shipping management. Rate shopping, label generation, batch processing, and tracking sync.
• Royal Mail, DPD, DHL, FedEx, UPS — Direct carrier integrations for label printing, rate calculation, tracking, and delivery notifications.
• Amazon FBA (Multi-Channel Fulfilment) — Use Amazon's fulfilment network for orders from your own store, not just Amazon marketplace.
• Flexport — Freight forwarding and fulfilment for brands importing goods internationally.
• Warehouse Management Systems (WMS) — Custom WMS, Manhattan, Blue Yonder, or legacy warehouse systems. Real-time inventory, pick lists, and stock adjustments.
• Returns platforms — Returnly, Loop Returns, Happy Returns. Automated return authorisations, label generation, and refund triggers.

Common Sync Patterns

• Order confirmed → route to optimal fulfilment centre based on location and stock
• Shipped → update order with tracking number and trigger customer notification
• Delivered → mark order complete and request review
• Return initiated → generate return label, update inventory on receipt, and process refund

Our Integration Approach

1. Audit and Mapping

We map your existing systems, data flows, and business rules. What data lives where? What needs to sync, in which direction, and how often? What are the edge cases? We document everything before writing a single line of code.

2. Architecture Design

We design the integration architecture — API-based, webhook-driven, event-sourced, or batch processing. We choose the right pattern for your volume, latency requirements, and system capabilities. We plan for failure: retries, dead letter queues, and manual override workflows.

3. Development and Testing

We build integrations with robust error handling, input validation, idempotency, and comprehensive logging. Every integration is tested against real-world scenarios — partial failures, network timeouts, rate limits, and data conflicts.

4. Deployment and Monitoring

We deploy integrations with monitoring dashboards, alerting, and health checks. You know immediately if a sync fails, a rate limit is hit, or a system goes down. We provide runbooks for common issues and ongoing support for the life of the integration.